Difference between revisions of "Test Area"

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__NOTOC__
 
__NOTOC__
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==Location and Access==
+
Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience.  In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install.  This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.
−
BLUEWHALE is located in room 2091 EB2.  Currently the printer is restricted to faculty and staff.  However, faculty may send an email to [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu] and request that a member of their research group be given access to print to BLUEWHALE.
 
  
−
For issues not covered by this document, see Brian Carty in 3218 EB2 or Valerie Bell in 3114 EB2.  If you need technical assistance with the printer, email [mailto:ecehelp@ncsu.edu?Subject=Request_for_BLUEWHALE_access/assistance ecehelp@ncsu.edu], or if an emergency, call the Wolftech workroom at 515-0124.
 
  
−
==Adding the Printer==
+
'''NOTES:'''
 +
* Administrator access is '''not''' required to run Self Service advertised installs.
 +
* Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work.  Please note, you will likely receive no alert or notification when an install finishes.  Please be sure to confirm that your install has finished before logging out or restarting your machine.
 +
* Advertised installs can be performed while off-campus.  However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
 +
* If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine.  Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
 +
* All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
 +
* At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements.  Windows 8 should be fully supported in early 2013.  We cannot guarantee that all advertised programs will work properly with Windows XP.
  
−
BLUEWHALE is available over the network via our domain print server.  To add the copier/printer to your machine, please view the following page:
 
  
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*[[Adding printer to OS X]]
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==<span style="color:blue">Starting the SCCM Software Center==
−
** A driver for BLUEWHALE is not pre-loaded in OS X 10.4.  You may download a compatible driver [http://www.wolftech.ncsu.edu/files/mac/OpenAFS-1.4.1-Tiger.dmg here].
 
  
−
==Important Notes==
+
* To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
−
* Use this template whenever possible -- [[media:poster_template_lf.ppt| sample poster template]]
+
* After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine.  An example view of the Software Center is provided in ''Figure 1'' below.
  
−
* A roll of paper on BLUEWHALE is 36 in. wide. This means that '''at least one''' of the dimensions of your poster must be 36 in. or less.
+
<table align="center">
 +
<TR><TD>[[Image:SC_offer1.jpg|thumb|500px|'''Figure 1 - Software Center''']]</TD></TR>
 +
</table>
 +
 
 +
* Whether or not a program is advertised to your machine is the decision of your college or department computer support.  Some softwares may not be available due to licensing restrictions or other reasons. You should contact your support personnel if you have questions or a request for a particular software to be advertised.
 +
* Please also note that you are not required to install a software that is advertised to your machine.  Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.
  
−
* Create your poster in the size that you intend to print it.  PowerPoint allows you to set a page size under File -> Page Setup and any image program allows you to set the size of the picture/document you are creating before you start on it.
 
  
−
* Posters can be printed in Portrait or Landscape.
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==<span style="color:blue">Searching for Advertisements==
  
−
* Additional supplies are provided in the cabinet in 2091 EB2.  Re-order forms are also provided, and we strongly request you use those forms to inform us when additional supplies must be ordered.
+
===Search and the Top Section===
  
−
* Print in "Normal" quality only.  There is little to no discernible difference between "Normal" and "Best" qualities.
+
* The new Software Center contains a very useful Search field in the top right.  The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
 +
** To use it, simply type in the Search field.  You can type in a software or manufacturer name, or even a version number.
 +
** The search is not case-sensitive.  So "microsoft" will work the same as "Microsoft".
 +
* The search bar is highlighted in ''Figure 2'' below, which shows the top section of the Software Center.
  
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* We '''strongly''' encourage you to use a white background for your poster.  If you absolutely must have a colored background, use a single color that is not heavy or dark.  Nearly all programs allow you to reduce the intensity or percentage of a color before you use it.  Do NOT use patterns or your poster will print very slowly.
+
<table align="center">
 +
<TR><TD>[[Image:SC_offer2.jpg|thumb|600px|'''Figure 2 - Top Section - Provides a search field''']]</TD></TR>
 +
</table>
  
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* Use short filenames for your files. BLUEWHALE will not print files with long filenames.
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* We '''strongly''' recommend that you make use of the Search to locate advertisements you wish to run.
 +
* The other options and tabs in this top section can be safely ignored at this time.
  
−
==Application-specific Options==
 
−
There are some options that are specific to the application you are using that must be set or changed before your job can be printed.  At this time, Microsoft Powerpoint is the preferred application for printing posters/jobs to BLUEWHALE, however, Adobe Acrobat/Reader may also be used.  If you need to print through a different program, please email us for assistance.
 
  
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===Microsoft PowerPoint===
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===The Software List===
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:* Open the print dialogue (CTRL + P or File -> Print) and check the box next to "Scale to Fit Paper"
 
−
:** This option is the same in the XP, 2003, and 2007 versions of PowerPoint
 
  
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===Adobe Acrobat/Reader===
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* The middle section of the Software Center lists the available advertisements on your machine.  If you have utilized the Search field, it will display any advertisements that match your search.
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:* Open the print dialogue (CTRL + P or File -> Print) and change the Page Scaling option to "Fit to Printer Margins"
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* ''Figure 3'' below shows an example of the software list.
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:** This option is the same in versions 6 and 7 of Acrobat/Reader.
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** Note that a Mozilla Firefox advertisement has been selected in this image.
  
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==Printing a Document==
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<table align="center">
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If you have not yet added BLUEWHALE to your list of available printers, see ''Adding the Printer'' above. 
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<TR><TD>[[Image:SC_offer3.jpg|thumb|600px|'''Figure 3 - Middle Section - The list of available software''']]</TD></TR>
 +
</table>
  
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When printing to BLUEWHALE, you must first set the printer to print to the dimensions of your poster.  These options are the same regardless of the program you are using, and are described in the two figures and notes below.  To reach these options, open the print dialogue (CTRL + P or File -> Print) and select BLUEWHALE from your list of available printers.  Once you have selected the printer, click the "Properties" or "Preferences" button to reach the Printing Preferences window shown in the figures below.
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* The "Name" and "Status" columns are the most important in this section.
 +
** All advertisement names should include the software name, the manufacturer of the software, and the software version.  Any other details are for internal use.
 +
** The status for an advertisement will change when downloading, installing, and after completion.  A finished advertisement should show either "Installed" if successful, or "Failed" if not.
  
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<table>  
+
 
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<TR><TD>[[Image:BW-properties1.jpg|thumb|500px|'''Figure 1 - Paper Size options''']]
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==<span style="color:blue">Understanding and Running an Advertisement==
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</TD><TD>[[Image:BW-properties2.jpg|thumb|500px|'''Figure 2 - Orientation options''']]  
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</TD></TR>  
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===Advertisement Details===
 +
 
 +
* The bottom section provides additional information about the advertisement you have selected.
 +
* ''Figure 4'' below provides a view of this section.
 +
** Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.
 +
 
 +
<table align="center">
 +
<TR><TD>[[Image:SC_offer4.jpg|thumb|600px|'''Figure 4 - Bottom Section - Details about the selected advertisement''']]</TD></TR>
 
</table>
 
</table>
  
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1. '''Paper/Quality tab:'''
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* The important information to look for is:
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:* You will automatically start here when you open the Printing Preferences for BLUEWHALE
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*# '''Package Name:''' Again, all package names should include the software name, the manufacturer of the software, and the software version.
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2. '''Custom Paper Sizes:'''
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*# '''Status:'''  Will start as ''Available'', and will update as an advertisement is downloading, installing, and when finished.
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:* Click here to set the paper size to the dimensions of your poster
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*#* When an advertisement is installing, you will see ''Installing''.
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:** This will open the "Paper Sizes" window shown in ''Figure 1''
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*#* If an advertisement succeeds, it will change to ''Installed''.
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:* A roll of paper on BLUEWHALE is 36 in. wide.  This means that '''at least one''' of the dimensions of your poster must be 36 in. or less
+
*#* If it fails, it will change to ''Failed''.  You will then be able to click on it to get additional details about the failure.
−
3. '''Custom Paper Width:'''
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*# ''Requirements Section''
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:* This is the '''width''' of your poster
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*#* '''Restart required:'''  Unfortunately, this field is unreliable.  Most advertisements should not require a restart.  If one does, you *should* receive a notification of a required restart in your taskbar.
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:** By default, this is in inches.
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*#* '''Download size:''' This is the size of the downloaded install files.  It is not the amount of space required to install the program.  Contact your college or departmental IT support if you are unsure if you have enough disk space.
−
4. '''Custom Paper Height:'''
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*#* '''Estimated time:'''  The time required to install the program.  This does not include the time required to download the install files.  Older advertisements do not properly fill out this field. You can safely assume 1 hour for most installations.
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:* This is the '''height''' of your poster
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*# '''Description:''' Additional details about the installation will go here, if provided by the administrator who creates the advertisement.  Please note, not all advertisements will have any information here.
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:** By default, this is in inches.
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*# '''INSTALL:''' Click this button to run the advertisement.  Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
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5. '''Finishing tab:'''
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*#* If an install succeeds, this button will change to either '''REINSTALL''' or '''UNINSTALL'''.  Please do not
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:* After setting the custom paper size, click here
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*#* If an install fails, this will change to '''RETRY'''.
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6. '''Preview image:'''
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:* This shows a preview of how your poster will be oriented when it exits BLUEWHALE
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−
7. '''Orientation:'''
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===Running an Advertised Install===
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:* Choose '''Portrait''' or '''Landscape''' to match the orientation of your poster
+
 
−
:** If Landscape, see #8 below
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* Again, please note that you do not have to be an Administrator on the machine to run an advertised install. ''However'', once installed, a software may require administrator privileges in order to use certain features.
−
8. '''Rotate by 90 Degrees:'''
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* Advertised installs can be performed from off-campus as well.  However, downloading the installation files may take longer while off-campus, so please allow for extra time.
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:* Check this box if your poster is printing in Landscape orientation
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* Select a software from the list and click '''INSTALL''' in the bottom right.  Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
−
<br>
+
* '''Do not''' log out or restart your machine while an advertised install is running.
 +
* If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
 +
* Again, '''please note''' that most installs may be completely silent.  We recommend that you keep the Software Center open and periodically check the status of your selected install. 
 +
 
 +
 
 +
==<span style="color:blue">Additional details and troubleshooting==
  
−
After these options are set to your preferences, click OK to return to your application's print dialogue, then click OK to send your job to BLUEWHALE.  The printer will automatically form feed and cut once your job has finished printing.
+
* If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments.  To resolve this, wait 10-15 minutes and then check again. 
 +
* If necessary, you can manually force your machine to check in (requires administrator privileges).  To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
 +
* The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection.  If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
 +
* If a program fails to download or install, check the amount of free disk space on your C drive.  It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
 +
* If a silent install appears to have failed, restart your computer.  If it is still missing, attempt the install one more time.  If after that it still fails, click on the Failed status and note the error code.  Then notify your computer support for assistance and provide them that error code along with any other useful information.
 +
* If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.

Latest revision as of 15:46, 19 December 2012

Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience. In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install. This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.


NOTES:

  • Administrator access is not required to run Self Service advertised installs.
  • Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work. Please note, you will likely receive no alert or notification when an install finishes. Please be sure to confirm that your install has finished before logging out or restarting your machine.
  • Advertised installs can be performed while off-campus. However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
  • If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine. Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
  • All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
  • At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements. Windows 8 should be fully supported in early 2013. We cannot guarantee that all advertised programs will work properly with Windows XP.


Starting the SCCM Software Center

  • To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
  • After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine. An example view of the Software Center is provided in Figure 1 below.
Figure 1 - Software Center
  • Whether or not a program is advertised to your machine is the decision of your college or department computer support. Some softwares may not be available due to licensing restrictions or other reasons. You should contact your support personnel if you have questions or a request for a particular software to be advertised.
  • Please also note that you are not required to install a software that is advertised to your machine. Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.


Searching for Advertisements

Search and the Top Section

  • The new Software Center contains a very useful Search field in the top right. The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
    • To use it, simply type in the Search field. You can type in a software or manufacturer name, or even a version number.
    • The search is not case-sensitive. So "microsoft" will work the same as "Microsoft".
  • The search bar is highlighted in Figure 2 below, which shows the top section of the Software Center.
Figure 2 - Top Section - Provides a search field
  • We strongly recommend that you make use of the Search to locate advertisements you wish to run.
  • The other options and tabs in this top section can be safely ignored at this time.


The Software List

  • The middle section of the Software Center lists the available advertisements on your machine. If you have utilized the Search field, it will display any advertisements that match your search.
  • Figure 3 below shows an example of the software list.
    • Note that a Mozilla Firefox advertisement has been selected in this image.
Figure 3 - Middle Section - The list of available software
  • The "Name" and "Status" columns are the most important in this section.
    • All advertisement names should include the software name, the manufacturer of the software, and the software version. Any other details are for internal use.
    • The status for an advertisement will change when downloading, installing, and after completion. A finished advertisement should show either "Installed" if successful, or "Failed" if not.


Understanding and Running an Advertisement

  • The bottom section provides additional information about the advertisement you have selected.
  • Figure 4 below provides a view of this section.
    • Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.
Figure 4 - Bottom Section - Details about the selected advertisement
  • The important information to look for is:
    1. Package Name: Again, all package names should include the software name, the manufacturer of the software, and the software version.
    2. Status: Will start as Available, and will update as an advertisement is downloading, installing, and when finished.
      • When an advertisement is installing, you will see Installing.
      • If an advertisement succeeds, it will change to Installed.
      • If it fails, it will change to Failed. You will then be able to click on it to get additional details about the failure.
    3. Requirements Section
      • Restart required: Unfortunately, this field is unreliable. Most advertisements should not require a restart. If one does, you *should* receive a notification of a required restart in your taskbar.
      • Download size: This is the size of the downloaded install files. It is not the amount of space required to install the program. Contact your college or departmental IT support if you are unsure if you have enough disk space.
      • Estimated time: The time required to install the program. This does not include the time required to download the install files. Older advertisements do not properly fill out this field. You can safely assume 1 hour for most installations.
    4. Description: Additional details about the installation will go here, if provided by the administrator who creates the advertisement. Please note, not all advertisements will have any information here.
    5. INSTALL: Click this button to run the advertisement. Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
      • If an install succeeds, this button will change to either REINSTALL or UNINSTALL. Please do not
      • If an install fails, this will change to RETRY.


Running an Advertised Install

  • Again, please note that you do not have to be an Administrator on the machine to run an advertised install. However, once installed, a software may require administrator privileges in order to use certain features.
  • Advertised installs can be performed from off-campus as well. However, downloading the installation files may take longer while off-campus, so please allow for extra time.
  • Select a software from the list and click INSTALL in the bottom right. Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
  • Do not log out or restart your machine while an advertised install is running.
  • If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
  • Again, please note that most installs may be completely silent. We recommend that you keep the Software Center open and periodically check the status of your selected install.


Additional details and troubleshooting

  • If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments. To resolve this, wait 10-15 minutes and then check again.
  • If necessary, you can manually force your machine to check in (requires administrator privileges). To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
  • The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection. If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
  • If a program fails to download or install, check the amount of free disk space on your C drive. It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
  • If a silent install appears to have failed, restart your computer. If it is still missing, attempt the install one more time. If after that it still fails, click on the Failed status and note the error code. Then notify your computer support for assistance and provide them that error code along with any other useful information.
  • If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.
Retrieved from "https://tools.wolftech.ncsu.edu/support/index.php?title=Test_Area&oldid=10601"