MSDNAA/FAQ
Q: Who is eligible for this program?
A: The MSDNAA license stipulates that only students taking courses in the ECE Department (with an ECE prefix) may download MSDNAA software. Students who are electrical or computer engineering majors but are not currently enrolled in at least one ECE class are not eligible to download MSDNAA software. This includes students who are currently participating in Co-op and students who do not take summer courses. The students may, however, continue to use previously downloaded software.
Q: I can't get in or the download does not start, What's wrong?
A: Probably nothing. If you can't get in or the download does not start, please be patient and try again later. They are experiencing very high usage levels. Please be sure to use Internet Explorer when attempting to download anything from the ELMS system -- other browsers often have problems.
Q: I can't find the Windows Component update disk required to install Visual Studio .Net?
A: On the E-Academy site the windows component update disk is the Visual Studio .Net Disk 5
Q: Where is the cd-key / product serial number?
A: The cd-key / product serial number is included in the Purchase Confirmation email you receive and the packing slip web page that displays after you begin the download.
Q: I downloaded the software and all I got was a large .img or .iso file. Help?
A: These files are disc images that include the information necessary to make a disc bootable, in addition to the files for the software. If you have a .img file, you should rename it to .iso. You can use CD burning software to burn the image to a disc (Look for the option to "Burn Image"). If you need CD burning software, you might try DeepBurner. NOTE: WolfTech does not support or warrant this product in any way - use at your own risk.
Q: I am having trouble burning my CD?
A: Due to the countless hardware and software variables involved, we can only provide general guidance about burning CD's. Some helpful information and tips on CD burning are:
- Try burning at a slower speed.
- When burning a CD, try changing to mode 2.
- When burning a CD, It may be necessary to try changing the block size. A program such as CDmage (for information see http://cdmage.cjb.net/) may help. NOTE: WolfTech does not support or warrant this product in any way - use at your own risk.
- Images from the MSDNAA CDs may contain folder trees nested greater than eight levels or filenames greater than 100 characters (not ISO 9660 compatible).
- An .img file can be safely renamed to a .iso file.
- You may burn an ISO image to disc using a program called DeepBurner (for information see http://www.deepburner.com/). NOTE: WolfTech does not support or warrant this product in any way - use at your own risk.
- One good site on CD's and CD-ROM's is at http://www.cdrfaq.org/faq.html
Q: What is my ELMS login id/username?
A: For students, your ELMS userid is your Unity email address (unityid@ncsu.edu). However, since ELMS is independent of NC State University, the password they provide will be different. Passwords are sent to your Unity email address by ELMS when your account is created.
Q: What is my password? I forgot my password, how do I get a new one?
A: WolfTech has no way of knowing your password since this is a completely independent system (your ELMS password is not associated with any other account passwords). Your initial password will be emailed to your Unity email address when your account is created. If you have forgotten your password you can have it emailed to you through the ELMS system using the link on the Login page.
Q: I'm having trouble logging in. What should I do?
A: First, review the <a href="eligibility.php">eligibility requirements</a>. Next, be certain you are using the correct login id, being your Unity email address (unityid@ncsu.edu). Finally, try requesting your password from the Login page. If you are still having problems, go to the ELMS site and on the Support page, please click on "Request Customer Support" to the left and supply more information about the types of login problems you are encountering. Someone will contact you for more information if necessary.
Q: How long will my ELMS account be active?
A: Your ELMS account will be active as long as you are an eligible participant of the MSDNAA license, meaning as long as you are a current student enrolled in an ECE class. For more details, see eligibility requirements</a>.
Q: Upon graduation, are your rights to any downloaded programs from this ELMS web site revoked? Or are they yours to keep?
A: Yes, access to the site is revoked during any semester in which the student is not enrolled in an ECE class. Any software downloaded is yours to keep, but only as long as your usage conforms to the academic usage agreement (http://www.msdnaa.net/programusage.aspx).
Q: What happens if the my department decides to cancel their MSDNAA membership?
A: MSDN subscription licenses are perpetual. As such, if a department decides not to renew, the user can continue to utilize the software that was received as a benefit of their earlier membership, but only as long as your usage conforms to the academic usage agreement (http://www.msdnaa.net/programusage.aspx).
Q: What software is available under this program?
A: Not all of the material in the MSDNAA program is available from this site. Microsoft's official list of all software in the program is at http://www.msdnaa.net/products/descriptions.aspx. If you need something from the list that is not on our ELMS site, please send email to ecehelp@ncsu.edu.
Q: Is the software permanently unlocked by the license (or "key")?
A: No - the key allows you to install the software once. After that, if you need to re-install the software, you will need to use the "Request Re-Install" option from the Support section of the site. This is how their system helps to reduce software piracy.
Q: Can I install my software on two computers at once?
A: No, you are limited to one installation only. If you have more than one computer i.e. home computer and laptop or work computer, you will need to choose on which one you'd like the use the software. Keep in mind as well that friends, family and colleagues who are not enrolled in a course in a department that subscribes to the MSDNAA Program are not allowed to access or use the software available from this web site.
Q: I have a new computer now, how can I re-install my software?
A: You must contact ecehelp@ncsu.edu request a new activation code.
Q: If my download times out or I get disconnected, how do I continue my software download and installation?
A: If you were in the middle of downloading the software itself, there will be a shortcut icon saved on your desktop that will allow you to resume your download. Double-click on the icon to begin again. If you don't see the shortcut icon on your computer desktop, you can use the "Request Re-Install" function in the Support section.
Q: Do MSDNAA products provide the same functionality as those available through the retail market?
A: Yes, a product purchased through the MSDNAA program offers the same functionality as a product purchased through the retail market.