Difference between revisions of "Test Area"

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Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience.  In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install.  This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.
  
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All network printers in the ECE Department must be accessed through our central print server, ECE-PRINT-01. 
 
  
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The following guide explains how to add printers to a RHEL installed machine using the SMB protocol.  Please note, you must have sudo access on the machine in order to perform these steps.
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'''NOTES:'''
 +
* Administrator access is '''not''' required to run Self Service advertised installs.
 +
* Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work.  Please note, you will likely receive no alert or notification when an install finishes.  Please be sure to confirm that your install has finished before logging out or restarting your machine.
 +
* Advertised installs can be performed while off-campus.  However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
 +
* If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine.  Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
 +
* All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
 +
* At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements.  Windows 8 should be fully supported in early 2013.  We cannot guarantee that all advertised programs will work properly with Windows XP.
  
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If you have any problems adding a printer, printing, or have questions not answered by this page, please contact [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu].
 
  
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----
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==<span style="color:blue">Starting the SCCM Software Center==
  
 +
* To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
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* After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine.  An example view of the Software Center is provided in ''Figure 1'' below.
  
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====Step 1 - Starting the Printer Config====
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<table align="center">
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<TR><TD>[[Image:SC_offer1.jpg|thumb|500px|'''Figure 1 - Software Center''']]</TD></TR>
 +
</table>
  
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Login to the RHEL machine and open a Terminal window.  Then run the following command:
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* Whether or not a program is advertised to your machine is the decision of your college or department computer support.  Some softwares may not be available due to licensing restrictions or other reasons.  You should contact your support personnel if you have questions or a request for a particular software to be advertised.
 +
* Please also note that you are not required to install a software that is advertised to your machine.  Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.
  
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sudo system-config-printer
 
  
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Enter your NCSU password at the prompt and the Printer Configuration will open as shown in ''Figure 1''.  From there, click on the Add Printer button to start the wizard.
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==<span style="color:blue">Searching for Advertisements==
  
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<table>  
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===Search and the Top Section===
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<TR><TD>[[Image:add-printer.jpg|thumb|450px|'''Figure 1 - RHEL Printer config''']]  
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</TD></TR>  
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* The new Software Center contains a very useful Search field in the top right.  The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
 +
** To use it, simply type in the Search field.  You can type in a software or manufacturer name, or even a version number.
 +
** The search is not case-sensitive.  So "microsoft" will work the same as "Microsoft".
 +
* The search bar is highlighted in ''Figure 2'' below, which shows the top section of the Software Center.
 +
 
 +
<table align="center">  
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<TR><TD>[[Image:SC_offer2.jpg|thumb|600px|'''Figure 2 - Top Section - Provides a search field''']]</TD></TR>
 
</table>
 
</table>
  
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On the next page you have input fields for "Printer Name", "Description" and "Location".  Enter the name of the printer you intend to add in the "Printer Name" field. This name should be labeled on the printer.  The "Description" and "Location" fields are optional.  Once you have put in the necessary information, click '''Forward''' to proceed.
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* We '''strongly''' recommend that you make use of the Search to locate advertisements you wish to run.
 +
* The other options and tabs in this top section can be safely ignored at this time.
  
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====Step 2 - Configuring the SMB connection====
 
  
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The next page allows you to choose and configure the connection to the printer.  Choose the "Windows Printer via SAMBA" option.  This will bring up additional options on the right.
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===The Software List===
  
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* In the first blank, enter the department print server and the name of the printer you're trying to connect to as "ece-print-01.ece.ncsu.edu\printername"
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* The middle section of the Software Center lists the available advertisements on your machine.  If you have utilized the Search field, it will display any advertisements that match your search.
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* Select WOLFTECH under the "Share" column
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* ''Figure 3'' below shows an example of the software list.
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* Enter your username as WOLFTECH\username
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** Note that a Mozilla Firefox advertisement has been selected in this image.
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* Enter your NCSU password
 
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* Click the '''Verify''' button to confirm you can access the printer share. If it fails, double-check the information you have entered.  If you cannot connect to the share at this point, contact [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu]  for assistance.
 
  
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<table>  
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<table align="center">  
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<TR><TD>[[Image:smb-settings.jpg|thumb|450px|'''Figure 2 - Configuring Samba options''']]  
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<TR><TD>[[Image:SC_offer3.jpg|thumb|600px|'''Figure 3 - Middle Section - The list of available software''']]</TD></TR>
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</TD></TR>  
 
 
</table>
 
</table>
  
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See ''Figure 2'' above. As you can see we have filled in the necessary information to add the printer, HIPPOGRIFF.  If the verification succeeded, click '''Forward''' to proceed.
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* The "Name" and "Status" columns are the most important in this section.
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** All advertisement names should include the software name, the manufacturer of the software, and the software version.  Any other details are for internal use.
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** The status for an advertisement will change when downloading, installing, and after completion.  A finished advertisement should show either "Installed" if successful, or "Failed" if not.
  
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====Step 3 - Choosing a driver====
 
  
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The next two screens are for choosing a driver for your printer.  The first page requires that you choose a manufacturer, i.e., Dell, HP, Xerox, etc.  Please note that while RHEL does contain built-in drivers for printers, there may not be an appropriate driver for the printer model you are trying to add.  However, the generic PCL drivers work for almost all models.
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==<span style="color:blue">Understanding and Running an Advertisement==
  
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To use the generic driver, choose "Generic" under "Makes" and click '''Forward'''.  This will bring you to the page shown in ''Figure 3'' below.
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===Advertisement Details===
  
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<table>  
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* The bottom section provides additional information about the advertisement you have selected.
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<TR><TD>[[Image:generic-driver.jpg|thumb|450px|'''Figure 3 - Choosing Driver''']]  
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* ''Figure 4'' below provides a view of this section.
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</TD></TR>  
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** Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.
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 +
<table align="center">  
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<TR><TD>[[Image:SC_offer4.jpg|thumb|600px|'''Figure 4 - Bottom Section - Details about the selected advertisement''']]</TD></TR>
 
</table>
 
</table>
  
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From here, choose "PCL 6/PCL XL Printer" under "Model", and let it use the recommended driver under "Drivers".  Then click '''Forward'''.
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* The important information to look for is:
 +
*# '''Package Name:'''  Again, all package names should include the software name, the manufacturer of the software, and the software version.
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*# '''Status:'''  Will start as ''Available'', and will update as an advertisement is downloading, installing, and when finished.
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*#* When an advertisement is installing, you will see ''Installing''.
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*#* If an advertisement succeeds, it will change to ''Installed''.
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*#* If it fails, it will change to ''Failed''.  You will then be able to click on it to get additional details about the failure.
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*# ''Requirements Section''
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*#* '''Restart required:'''  Unfortunately, this field is unreliable.  Most advertisements should not require a restart.  If one does, you *should* receive a notification of a required restart in your taskbar.
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*#* '''Download size:'''  This is the size of the downloaded install files.  It is not the amount of space required to install the program.  Contact your college or departmental IT support if you are unsure if you have enough disk space.
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*#* '''Estimated time:'''  The time required to install the program.  This does not include the time required to download the install files.  Older advertisements do not properly fill out this field.  You can safely assume 1 hour for most installations.
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*# '''Description:'''  Additional details about the installation will go here, if provided by the administrator who creates the advertisement.  Please note, not all advertisements will have any information here.
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*# '''INSTALL:'''  Click this button to run the advertisement.  Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
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*#* If an install succeeds, this button will change to either '''REINSTALL''' or '''UNINSTALL'''.  Please do not
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*#* If an install fails, this will change to '''RETRY'''.
  
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To check if RHEL has specific drivers for the printer model, follow the same method as choosing a generic driver, but instead choose the appropriate manufacturer under "Makes".  Then see if the printer model is listed as an option.  If it is not, go back and select Generic and use the generic driver.
 
  
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====Step 4 - Finishing the config and other options====
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===Running an Advertised Install===
  
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Once you've chosen a driver, the last page gives a very brief summary.  Click '''Apply''' to finish the wizard and add the printer. You should now be back at the Printer Configuration as shown in ''Figure 4''.
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* Again, please note that you do not have to be an Administrator on the machine to run an advertised install.  ''However'', once installed, a software may require administrator privileges in order to use certain features.
 +
* Advertised installs can be performed from off-campus as well.  However, downloading the installation files may take longer while off-campus, so please allow for extra time.
 +
* Select a software from the list and click '''INSTALL''' in the bottom right.  Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
 +
* '''Do not''' log out or restart your machine while an advertised install is running.
 +
* If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
 +
* Again, '''please note''' that most installs may be completely silent. We recommend that you keep the Software Center open and periodically check the status of your selected install. 
  
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<table>
 
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<TR><TD>[[Image:other-options.jpg|thumb|450px|'''Figure 4 - Setting other options''']]
 
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</TD></TR>
 
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</table>
 
  
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You can see that HIPPOGRIFF now appears in our list of local printers.  To set the printer you've added as your default printer in RHEL, click on the '''Make Default Printer''' button.  You can also print a test page, edit the optional fields, or change the driver that is being used for the printer.  If the printer you have added is a color printer, the "Printer Options" field has some additional options you may wish to check.
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==<span style="color:blue">Additional details and troubleshooting==
  
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You can now close the Printer Configuration and use the printer you've added in applications and from the Terminal.
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* If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments.  To resolve this, wait 10-15 minutes and then check again. 
 +
* If necessary, you can manually force your machine to check in (requires administrator privileges).  To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
 +
* The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection.  If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
 +
* If a program fails to download or install, check the amount of free disk space on your C drive.  It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
 +
* If a silent install appears to have failed, restart your computer.  If it is still missing, attempt the install one more time.  If after that it still fails, click on the Failed status and note the error code.  Then notify your computer support for assistance and provide them that error code along with any other useful information.
 +
* If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.

Latest revision as of 16:46, 19 December 2012

Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience. In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install. This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.


NOTES:

  • Administrator access is not required to run Self Service advertised installs.
  • Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work. Please note, you will likely receive no alert or notification when an install finishes. Please be sure to confirm that your install has finished before logging out or restarting your machine.
  • Advertised installs can be performed while off-campus. However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
  • If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine. Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
  • All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
  • At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements. Windows 8 should be fully supported in early 2013. We cannot guarantee that all advertised programs will work properly with Windows XP.


Starting the SCCM Software Center

  • To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
  • After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine. An example view of the Software Center is provided in Figure 1 below.
Figure 1 - Software Center
  • Whether or not a program is advertised to your machine is the decision of your college or department computer support. Some softwares may not be available due to licensing restrictions or other reasons. You should contact your support personnel if you have questions or a request for a particular software to be advertised.
  • Please also note that you are not required to install a software that is advertised to your machine. Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.


Searching for Advertisements

Search and the Top Section

  • The new Software Center contains a very useful Search field in the top right. The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
    • To use it, simply type in the Search field. You can type in a software or manufacturer name, or even a version number.
    • The search is not case-sensitive. So "microsoft" will work the same as "Microsoft".
  • The search bar is highlighted in Figure 2 below, which shows the top section of the Software Center.
Figure 2 - Top Section - Provides a search field
  • We strongly recommend that you make use of the Search to locate advertisements you wish to run.
  • The other options and tabs in this top section can be safely ignored at this time.


The Software List

  • The middle section of the Software Center lists the available advertisements on your machine. If you have utilized the Search field, it will display any advertisements that match your search.
  • Figure 3 below shows an example of the software list.
    • Note that a Mozilla Firefox advertisement has been selected in this image.
Figure 3 - Middle Section - The list of available software
  • The "Name" and "Status" columns are the most important in this section.
    • All advertisement names should include the software name, the manufacturer of the software, and the software version. Any other details are for internal use.
    • The status for an advertisement will change when downloading, installing, and after completion. A finished advertisement should show either "Installed" if successful, or "Failed" if not.


Understanding and Running an Advertisement

  • The bottom section provides additional information about the advertisement you have selected.
  • Figure 4 below provides a view of this section.
    • Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.
Figure 4 - Bottom Section - Details about the selected advertisement
  • The important information to look for is:
    1. Package Name: Again, all package names should include the software name, the manufacturer of the software, and the software version.
    2. Status: Will start as Available, and will update as an advertisement is downloading, installing, and when finished.
      • When an advertisement is installing, you will see Installing.
      • If an advertisement succeeds, it will change to Installed.
      • If it fails, it will change to Failed. You will then be able to click on it to get additional details about the failure.
    3. Requirements Section
      • Restart required: Unfortunately, this field is unreliable. Most advertisements should not require a restart. If one does, you *should* receive a notification of a required restart in your taskbar.
      • Download size: This is the size of the downloaded install files. It is not the amount of space required to install the program. Contact your college or departmental IT support if you are unsure if you have enough disk space.
      • Estimated time: The time required to install the program. This does not include the time required to download the install files. Older advertisements do not properly fill out this field. You can safely assume 1 hour for most installations.
    4. Description: Additional details about the installation will go here, if provided by the administrator who creates the advertisement. Please note, not all advertisements will have any information here.
    5. INSTALL: Click this button to run the advertisement. Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
      • If an install succeeds, this button will change to either REINSTALL or UNINSTALL. Please do not
      • If an install fails, this will change to RETRY.


Running an Advertised Install

  • Again, please note that you do not have to be an Administrator on the machine to run an advertised install. However, once installed, a software may require administrator privileges in order to use certain features.
  • Advertised installs can be performed from off-campus as well. However, downloading the installation files may take longer while off-campus, so please allow for extra time.
  • Select a software from the list and click INSTALL in the bottom right. Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
  • Do not log out or restart your machine while an advertised install is running.
  • If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
  • Again, please note that most installs may be completely silent. We recommend that you keep the Software Center open and periodically check the status of your selected install.


Additional details and troubleshooting

  • If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments. To resolve this, wait 10-15 minutes and then check again.
  • If necessary, you can manually force your machine to check in (requires administrator privileges). To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
  • The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection. If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
  • If a program fails to download or install, check the amount of free disk space on your C drive. It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
  • If a silent install appears to have failed, restart your computer. If it is still missing, attempt the install one more time. If after that it still fails, click on the Failed status and note the error code. Then notify your computer support for assistance and provide them that error code along with any other useful information.
  • If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.
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