Difference between revisions of "Test Area"

Latest revision as of 16:46, 19 December 2012

Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience. In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install. This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.

NOTES:

Administrator access is not required to run Self Service advertised installs.
Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work. Please note, you will likely receive no alert or notification when an install finishes. Please be sure to confirm that your install has finished before logging out or restarting your machine.
Advertised installs can be performed while off-campus. However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine. Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements. Windows 8 should be fully supported in early 2013. We cannot guarantee that all advertised programs will work properly with Windows XP.

Starting the SCCM Software Center

To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine. An example view of the Software Center is provided in Figure 1 below.

Figure 1 - Software Center

Whether or not a program is advertised to your machine is the decision of your college or department computer support. Some softwares may not be available due to licensing restrictions or other reasons. You should contact your support personnel if you have questions or a request for a particular software to be advertised.
Please also note that you are not required to install a software that is advertised to your machine. Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.

Searching for Advertisements

Search and the Top Section

The new Software Center contains a very useful Search field in the top right. The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
- To use it, simply type in the Search field. You can type in a software or manufacturer name, or even a version number.
- The search is not case-sensitive. So "microsoft" will work the same as "Microsoft".
The search bar is highlighted in Figure 2 below, which shows the top section of the Software Center.

Figure 2 - Top Section - Provides a search field

We strongly recommend that you make use of the Search to locate advertisements you wish to run.
The other options and tabs in this top section can be safely ignored at this time.

The Software List

The middle section of the Software Center lists the available advertisements on your machine. If you have utilized the Search field, it will display any advertisements that match your search.
Figure 3 below shows an example of the software list.
- Note that a Mozilla Firefox advertisement has been selected in this image.

Figure 3 - Middle Section - The list of available software

The "Name" and "Status" columns are the most important in this section.
- All advertisement names should include the software name, the manufacturer of the software, and the software version. Any other details are for internal use.
- The status for an advertisement will change when downloading, installing, and after completion. A finished advertisement should show either "Installed" if successful, or "Failed" if not.

Understanding and Running an Advertisement

Advertisement Details

The bottom section provides additional information about the advertisement you have selected.
Figure 4 below provides a view of this section.
- Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.

Figure 4 - Bottom Section - Details about the selected advertisement

The important information to look for is:
1. Package Name: Again, all package names should include the software name, the manufacturer of the software, and the software version.
2. Status: Will start as Available, and will update as an advertisement is downloading, installing, and when finished.
  - When an advertisement is installing, you will see Installing.
  - If an advertisement succeeds, it will change to Installed.
  - If it fails, it will change to Failed. You will then be able to click on it to get additional details about the failure.
3. Requirements Section
  - Restart required: Unfortunately, this field is unreliable. Most advertisements should not require a restart. If one does, you *should* receive a notification of a required restart in your taskbar.
  - Download size: This is the size of the downloaded install files. It is not the amount of space required to install the program. Contact your college or departmental IT support if you are unsure if you have enough disk space.
  - Estimated time: The time required to install the program. This does not include the time required to download the install files. Older advertisements do not properly fill out this field. You can safely assume 1 hour for most installations.
4. Description: Additional details about the installation will go here, if provided by the administrator who creates the advertisement. Please note, not all advertisements will have any information here.
5. INSTALL: Click this button to run the advertisement. Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
  - If an install succeeds, this button will change to either REINSTALL or UNINSTALL. Please do not
  - If an install fails, this will change to RETRY.

Running an Advertised Install

Again, please note that you do not have to be an Administrator on the machine to run an advertised install. However, once installed, a software may require administrator privileges in order to use certain features.
Advertised installs can be performed from off-campus as well. However, downloading the installation files may take longer while off-campus, so please allow for extra time.
Select a software from the list and click INSTALL in the bottom right. Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
Do not log out or restart your machine while an advertised install is running.
If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
Again, please note that most installs may be completely silent. We recommend that you keep the Software Center open and periodically check the status of your selected install.

Additional details and troubleshooting

If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments. To resolve this, wait 10-15 minutes and then check again.
If necessary, you can manually force your machine to check in (requires administrator privileges). To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection. If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
If a program fails to download or install, check the amount of free disk space on your C drive. It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
If a silent install appears to have failed, restart your computer. If it is still missing, attempt the install one more time. If after that it still fails, click on the Failed status and note the error code. Then notify your computer support for assistance and provide them that error code along with any other useful information.
If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.

@@ Line 1: / Line 1: @@
-{{Teaching Labs}}__NOTOC__
+__NOTOC__
-=Troxler Design Center=
+Self Service advertisements in Microsoft's SCCM allow us to provide users on Microsoft Windows PCs with the ability to install software at their own convenience.  In nearly all cases, these installs will be completely automated and so will require no user input or interaction aside from starting the software install.  This guide is intended to walk a user through the steps of locating and running Self Service advertisements on their machine with the Software Center.
-The [http://www.ece.ncsu.edu/seniordesign/troxler.php '''Troxler Design Center'''] is named in recognition of William F. Troxler, and is dedicated to the Department's Senior Design courses.  Originally located in Daniels Hall, the center moved in the Fall of 2005 to a larger facility in Engineering Building II.  This new location provided expanded workspace, new equipment, and 24-hour availability for students working on their design projects.
-At ~2,000 sq. ft., the Troxler Design Center is the ECE Department's largest lab, and contains workspace and storage space as well as multiple meeting areas for group meetings or presentations.  Large, high-quality workbenches make up the 20 stations for project teams, which also include a dedicated computer for each team.  Cutting-edge test equipment and instruments are provided throughout the lab, thanks in large part to the generous donations of William F. Troxler and the Troxler family.  The lab also provides solder stations, lockers and multiple cabinets for team storage, and a networked printer.
+'''NOTES:'''
-----
+* Administrator access is '''not''' required to run Self Service advertised installs.
-====Lab Schedule====
+* Many of these installs have been set to run completely silent in order to reduce unnecessary interruption of your work.  Please note, you will likely receive no alert or notification when an install finishes.  Please be sure to confirm that your install has finished before logging out or restarting your machine.
+* Advertised installs can be performed while off-campus.  However, downloads and installs will be the most reliable when your machine is connected to the on-campus network.
+* If your machine does not have the SCCM applets described on this page, or never lists or provides notifications of advertisements, there may be an issue with the SCCM client on your machine.  Contact your department or college computer support department for assistance, and be sure to provide the name of your machine.
+* All screen images on this page are from Windows 7, but text and options should be the same for Windows 8 and Windows XP.
+* At this time, Windows 7 is the only version of Windows that is fully supported for Self Service advertisements.  Windows 8 should be fully supported in early 2013.  We cannot guarantee that all advertised programs will work properly with Windows XP.
-[https://webcal.ncsu.edu:443/ocas-bin/ocas.fcgi?sub=web&web=gbl&viw=%b2%b6%be%a8%84%b9%bf%ec%80%d1%d1%d2%d0&xen=%e3%e1%e0%f5%ea%ec%e9&server=%b2%b6%be%a8&view=month 1003 EB2 Schedule]
-To schedule this lab, email [mailto:ecehelp@ncsu.edu?Subject=EB21003-Lab-Reservation ecehelp@ncsu.edu].
+==<span style="color:blue">Starting the SCCM Software Center==
-----
-====Related Courses====
-* [http://www2.acs.ncsu.edu/reg_records/crs_cat/ECE.html#ECE480 ECE 480]
+* To open the Software Center, open the Start Menu, and go to All Programs > Microsoft System Center 2012 > Configuration Manager, then click on Software Center.
-* [http://www2.acs.ncsu.edu/reg_records/crs_cat/ECE.html#ECE481 ECE 481]
+* After the Software Center finishes loading, you should see the list of applications that have been advertised to your machine.  An example view of the Software Center is provided in ''Figure 1'' below.
+<table align="center">
+<TR><TD>[[Image:SC_offer1.jpg|thumb|500px|'''Figure 1 - Software Center''']]</TD></TR>
+</table>
-The Troxler Design Center is primarily used for the [http://www.ece.ncsu.edu/seniordesign/ Senior Design] capstone course.  In this course, students work in teams, utilizing the skills and knowledge they have acquired during their undergraduate studies to design and implement a product concept.  Utilizing resources from company and individual sponsors as well as the equipment and resources of the Troxler Design Center, students must design, test, and create their product prototype.  At the end of the semester, the students present their projects to the public at [http://www.ece.ncsu.edu/seniordesign/designday.php ECE Design Day].
+* Whether or not a program is advertised to your machine is the decision of your college or department computer support.  Some softwares may not be available due to licensing restrictions or other reasons.  You should contact your support personnel if you have questions or a request for a particular software to be advertised.
+* Please also note that you are not required to install a software that is advertised to your machine.  Just as some softwares may not be advertised for varying reasons, others may be advertised that you do not need.
-:''For additional information on Senior Design, please see:''
-:* [http://www.ece.ncsu.edu/seniordesign/ece480481.php Course Information]
-:* [http://www.ece.ncsu.edu/seniordesign/projects_new.php Current Projects]
-:* [http://www.ece.ncsu.edu/seniordesign/sponsors.php Project Sponsors]
-----
+==<span style="color:blue">Searching for Advertisements==
-==Equipment==
+===Search and the Top Section===
-{|
-| Number of Computers:
-| 20
-|-
-| Operating System:
-| Microsoft Windows XP Professional
-|-
-| Model:
-| Dell Precision Workstation 370
-|-
-| Processor:
-| Pentium 4 3.0 GHz
-|-
-| RAM:
-| 2048 MB
-|-
-| Software
+* The new Software Center contains a very useful Search field in the top right.  The search will look for matches in the Name, Publisher, and Description fields, and in any Keywords set for an advertised package.
-| <pre>Adobe Photoshop
+** To use it, simply type in the Search field.  You can type in a software or manufacturer name, or even a version number.
-Cadence SPB
+** The search is not case-sensitive.  So "microsoft" will work the same as "Microsoft".
-Maple
+* The search bar is highlighted in ''Figure 2'' below, which shows the top section of the Software Center.
-Matlab
-Microsoft Office
-Microsoft Project
-Microsoft Visio
-Microsoft Visual Studio
-National Instruments LabView
-PSpice Student Edition
-SAS JMP
-Sun JDK
-Symantec Antivirus
-TecPlot
-Visual Slickedit
-Wolfcall/AFS/Kerberos</pre>
-|-
+<table align="center">
-| Instruments:
+<TR><TD>[[Image:SC_offer2.jpg|thumb|600px|'''Figure 2 - Top Section - Provides a search field''']]</TD></TR>
-| <pre>12 BK Precision Bench Multimeters
+</table>
-Agilent 33220A 20MHz Function Generators
-Fluke 111 Handheld Multimeters
-Agilent E3630A Triple Output Power Supplies
-  BK Precision 20 MHz Oscilloscopes - Model 12120
-Agilent 54622D 100 MHz Oscilloscopes
-  Fluke 8000A Digital Multimeter
-  Fluke 8050A Digital Multimeter
-  Tektronix 11 MHz CFG280 Function Generator
-  Wavetek 134 Sweep Generator
-  Tektronix PS280 Power Supply
-  HP 7662A Logic Analyzer
-HP ESA-L1500A Spectrum Analyzers
-Dell 1710dn Laser Printer
-Anti-Static Mats
-</pre>
-|}
-==Pictures==
+* We '''strongly''' recommend that you make use of the Search to locate advertisements you wish to run.
-{|
+* The other options and tabs in this top section can be safely ignored at this time.
-| [[Image:1003-1.JPG|thumb]]
-| [[Image:1003-2.JPG|thumb]]
-| [[Image:1003-3.JPG|thumb]]
-|}
-==Room Layout==
-[[Image:1003EB2.jpg]]
+===The Software List===
+* The middle section of the Software Center lists the available advertisements on your machine.  If you have utilized the Search field, it will display any advertisements that match your search.
+* ''Figure 3'' below shows an example of the software list.
+** Note that a Mozilla Firefox advertisement has been selected in this image.
+<table align="center">
+<TR><TD>[[Image:SC_offer3.jpg|thumb|600px|'''Figure 3 - Middle Section - The list of available software''']]</TD></TR>
+</table>
+* The "Name" and "Status" columns are the most important in this section.
+** All advertisement names should include the software name, the manufacturer of the software, and the software version.  Any other details are for internal use.
+** The status for an advertisement will change when downloading, installing, and after completion.  A finished advertisement should show either "Installed" if successful, or "Failed" if not.
+==<span style="color:blue">Understanding and Running an Advertisement==
+===Advertisement Details===
+* The bottom section provides additional information about the advertisement you have selected.
+* ''Figure 4'' below provides a view of this section.
+** Note that this view is displaying information about the Mozilla Firefox advertisement selected in Figure 3.
+<table align="center">
+<TR><TD>[[Image:SC_offer4.jpg|thumb|600px|'''Figure 4 - Bottom Section - Details about the selected advertisement''']]</TD></TR>
+</table>
+* The important information to look for is:
+*# '''Package Name:'''  Again, all package names should include the software name, the manufacturer of the software, and the software version.
+*# '''Status:'''  Will start as ''Available'', and will update as an advertisement is downloading, installing, and when finished.
+*#* When an advertisement is installing, you will see ''Installing''.
+*#* If an advertisement succeeds, it will change to ''Installed''.
+*#* If it fails, it will change to ''Failed''.  You will then be able to click on it to get additional details about the failure.
+*# ''Requirements Section''
+*#* '''Restart required:'''  Unfortunately, this field is unreliable.  Most advertisements should not require a restart.  If one does, you *should* receive a notification of a required restart in your taskbar.
+*#* '''Download size:'''  This is the size of the downloaded install files.  It is not the amount of space required to install the program.  Contact your college or departmental IT support if you are unsure if you have enough disk space.
+*#* '''Estimated time:'''  The time required to install the program.  This does not include the time required to download the install files.  Older advertisements do not properly fill out this field.  You can safely assume 1 hour for most installations.
+*# '''Description:'''  Additional details about the installation will go here, if provided by the administrator who creates the advertisement.  Please note, not all advertisements will have any information here.
+*# '''INSTALL:'''  Click this button to run the advertisement.  Your machine will begin downloading the installation files and will immediately start the installation once the download is finished.
+*#* If an install succeeds, this button will change to either '''REINSTALL''' or '''UNINSTALL'''.  Please do not
+*#* If an install fails, this will change to '''RETRY'''.
+===Running an Advertised Install===
+* Again, please note that you do not have to be an Administrator on the machine to run an advertised install.  ''However'', once installed, a software may require administrator privileges in order to use certain features.
+* Advertised installs can be performed from off-campus as well.  However, downloading the installation files may take longer while off-campus, so please allow for extra time.
+* Select a software from the list and click '''INSTALL''' in the bottom right.  Your computer will begin downloading the install media and will immediately begin the installation once the download is finished.
+* '''Do not''' log out or restart your machine while an advertised install is running.
+* If an install prompts you to restart as part of the process, please note that after Windows restarts, you must log back in for the advertised install to continue.
+* Again, '''please note''' that most installs may be completely silent.  We recommend that you keep the Software Center open and periodically check the status of your selected install.
+==<span style="color:blue">Additional details and troubleshooting==
+* If the Software Center shows no advertisements available, your machine may not yet have checked in and received its assignments.  To resolve this, wait 10-15 minutes and then check again.
+* If necessary, you can manually force your machine to check in (requires administrator privileges).  To do so, go to Control Panel > System and Security > Configuration Manager, click on the Actions Tab, and initiate the "Machine Policy Retrieval and Evaluation Cycle" action.
+* The Software Center sometimes does not properly load the list of advertisements if you are running it while connected by Remote Desktop Connection.  If you encounter issues while connected remotely, restart the machine and connect again, or wait until you are locally at the machine.
+* If a program fails to download or install, check the amount of free disk space on your C drive.  It is good practice to keep at least 10-15% free disk space for Microsoft Windows.
+* If a silent install appears to have failed, restart your computer.  If it is still missing, attempt the install one more time.  If after that it still fails, click on the Failed status and note the error code.  Then notify your computer support for assistance and provide them that error code along with any other useful information.
+* If you receive an error message either from the install or during the download process, or a software appears to have installed properly but is missing features or licensing information, contact your department or college computer support for assistance.