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| − | ==Location and Access==
| + | The Keyserve client used for accessing network-licensed software can occasionally experience errors that prevent it from working properly. This process will show you how to close and restart the service in order to restore functionality. If you have any questions or problems during or after the process, please email [[ecehelp@ncsu.edu]] |
| − | BLUEWHALE is located in room 2091 EB2. Currently the printer is restricted to faculty and staff. However, faculty may send an email to [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu] and request that a member of their research group be given access to print to BLUEWHALE.
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| − | For issues not covered by this document, see Brian Carty in 3218 EB2 or Valerie Bell in 3114 EB2. If you need technical assistance with the printer, email [mailto:ecehelp@ncsu.edu?Subject=Request_for_BLUEWHALE_access/assistance ecehelp@ncsu.edu], or if an emergency, call the Wolftech workroom at 515-0124.
| + | ==Before You Start== |
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| − | ==Adding the Printer==
| + | * Make sure you have a working network connection. |
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| − | BLUEWHALE is available over the network via our domain print server. To add the copier/printer to your machine, please view the following page:
| + | * Make sure you are connected to the NCSU network either by the on-campus network or via the VPN client. |
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| − | *[[Adding printer to OS X]]
| + | ==Restarting the KeyServe Client== |
| − | ** A driver for BLUEWHALE is not pre-loaded in OS X 10.4. You may download a compatible driver [http://www.wolftech.ncsu.edu/files/mac/OpenAFS-1.4.1-Tiger.dmg here].
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| − | ==Important Notes==
| + | * Open My Computer and navigate to C:\Program Files\Sassafras K2\Client\ |
| − | * Use this template whenever possible -- [http://www.wolftech.ncsu.edu/files/poster_template_lf.ppt sample poster template] | |
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| − | * A roll of paper on BLUEWHALE is 36 in. wide. This means that '''at least one''' of the dimensions of your poster must be 36 in. or less.
| + | [[Image:keyserve_fix01.jpg|left|300px|Explorer View]] |
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| − | * Create your poster in the size that you intend to print it. PowerPoint allows you to set a page size under File -> Page Setup and any image program allows you to set the size of the picture/document you are creating before you start on it. | + | * Double-click on "KeyAccess Setup" and wait for it to load. |
| | + | ** This program can sometimes open behind other windows. If you do not see it after a few minutes, minimize windows and programs until it becomes visible. |
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| − | * Posters can be printed in Portrait or Landscape.
| + | [[Image:keyserve_fix02.jpg|left|KeyAccess program]] |
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| − | * Additional supplies are provided in the cabinet in 2091 EB2. Re-order forms are also provided, and we strongly request you use those forms to inform us when additional supplies must be ordered. | + | * Click File -> Exit to close this program. Say "Exit" to the prompt that follows. |
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| − | * Print in "Normal" quality only. There is little to no discernible difference between "Normal" and "Best" qualities. | + | * After the KeyAccess program closes, wait a few minutes, then go back to C:\Program Files\Sassafras K2\Client\ and open "keyvfy32.exe". |
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| − | * We '''strongly''' encourage you to use a white background for your poster. If you absolutely must have a colored background, use a single color that is not heavy or dark. Nearly all programs allow you to reduce the intensity or percentage of a color before you use it. Do NOT use patterns or your poster will print very slowly.
| + | [[Image:keyserve_fix03.jpg|left|KeyVerify program]] |
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| − | * Use short filenames for your files. BLUEWHALE will not print files with long filenames. | + | * If the KeyVerify window opens with no trouble, close it and then try to run your Keyserve application again. |
| − | | + | ** Please notify [[ecehelp@ncsu.edu]] if you receive any errors during this process, or if Keyserve applications still do not open after this process. |
| − | ==Application-specific Options==
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| − | There are some options that are specific to the application you are using that must be set or changed before your job can be printed. At this time, Microsoft Powerpoint is the preferred application for printing posters/jobs to BLUEWHALE, however, Adobe Acrobat/Reader may also be used. If you need to print through a different program, please email us for assistance.
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| − | ===Microsoft PowerPoint===
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| − | :* Open the print dialogue (CTRL + P or File -> Print) and check the box next to "Scale to Fit Paper"
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| − | :** This option is the same in the XP, 2003, and 2007 versions of PowerPoint
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| − | ===Adobe Acrobat/Reader===
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| − | :* Open the print dialogue (CTRL + P or File -> Print) and change the Page Scaling option to "Fit to Printer Margins"
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| − | :** This option is the same in versions 6 and 7 of Acrobat/Reader.
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| − | ==Printing a Document==
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| − | If you have not yet added BLUEWHALE to your list of available printers, see ''Adding the Printer'' above.
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| − | When printing to BLUEWHALE, you must first set the printer to print to the dimensions of your poster. These options are the same regardless of the program you are using, and are described in the two figures and notes below. To reach these options, open the print dialogue (CTRL + P or File -> Print) and select BLUEWHALE from your list of available printers. Once you have selected the printer, click the "Properties" or "Preferences" button to reach the Printing Preferences window shown in the figures below.
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| − | <table>
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| − | <TR><TD>[[Image:BW-properties1.jpg|thumb|500px|'''Figure 1 - Paper Size options''']]
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| − | </TD><TD>[[Image:BW-properties2.jpg|thumb|500px|'''Figure 2 - Orientation options''']]
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| − | </TD></TR>
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| − | </table>
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| − | 1. '''Paper/Quality tab:'''
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| − | :* You will automatically start here when you open the Printing Preferences for BLUEWHALE
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| − | 2. '''Custom Paper Sizes:'''
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| − | :* Click here to set the paper size to the dimensions of your poster
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| − | :** This will open the "Paper Sizes" window shown in ''Figure 1''
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| − | :* A roll of paper on BLUEWHALE is 36 in. wide. This means that '''at least one''' of the dimensions of your poster must be 36 in. or less
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| − | 3. '''Custom Paper Width:'''
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| − | :* This is the '''width''' of your poster
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| − | :** By default, this is in inches.
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| − | 4. '''Custom Paper Height:'''
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| − | :* This is the '''height''' of your poster
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| − | :** By default, this is in inches.
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| − | 5. '''Finishing tab:'''
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| − | :* After setting the custom paper size, click here
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| − | 6. '''Preview image:'''
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| − | :* This shows a preview of how your poster will be oriented when it exits BLUEWHALE
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| − | 7. '''Orientation:'''
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| − | :* Choose '''Portrait''' or '''Landscape''' to match the orientation of your poster
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| − | :** If Landscape, see #8 below
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| − | 8. '''Rotate by 90 Degrees:'''
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| − | :* Check this box if your poster is printing in Landscape orientation
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| − | <br>
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| − | After these options are set to your preferences, click OK to return to your application's print dialogue, then click OK to send your job to BLUEWHALE. The printer will automatically form feed and cut once your job has finished printing.
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