Difference between revisions of "Test Area"

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__NOTOC__
 
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The Keyserve client used for accessing network-licensed software can occasionally experience errors that prevent it from working properly.  This process will show you how to close and restart the service in order to restore functionality.  If you have any questions or problems during or after the process, please email [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu].
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These directions are for helping you to backup and restore local emails, contacts, and calendar to and from Microsoft Office Outlook, and should be applicable for versions 2000/2003/2007.  This document '''will not''' cover other email programs such as Thunderbird or Outlook Express.  If you have any questions or problems during or after the process, please email [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu].
  
==Before You Start==
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* The pictures on this page were captured from Office Outlook 2007.  The appearance of your program and certain text may vary.
  
* Make sure you have a working network connection.
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* PST files created in Office Outlook 2000 are limited to a total size of 2 GB, and these files cannot be converted to the newer formats of versions 2003/2007 that support up to 18 GB.  Please contact [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu] if you need assistance exporting/importing emails from Outlook 2000.
  
* Make sure you are connected to the NCSU network either by the on-campus network or via the VPN client.
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==Exporting your Personal Folders==
  
==Restarting the KeyServe Client==
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* Open Microsoft Office Outlook
  
* Open My Computer and navigate to C:\Program Files\Sassafras K2\Client\<br>
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* Select File -> "Import and Export..."
  
 
<table>  
 
<table>  
<TR><TD>[[Image:keyserve_fix01.jpg|left|400px|Explorer View]]
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<TR><TD>[[Image:oo_export1.jpg|left|400px|Choose to Export]]
 
</TD></TR>  
 
</TD></TR>  
 
</table><br>
 
</table><br>
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<table>  
 
<table>  
<TR><TD>[[Image:keyserve_fix02.jpg|left|KeyAccess Program]]
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<TR><TD>[[Image:oo_export2.jpg|left|Choose file type]]
 
</TD></TR>  
 
</TD></TR>  
 
</table><br>
 
</table><br>
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<table>  
 
<table>  
<TR><TD>[[Image:keyserve_fix03.jpg|left|KeyVerify Program]]
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<TR><TD>[[Image:oo_export3.jpg|left|Choose folders to export]]
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</TD></TR>
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</table><br>
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* If the KeyVerify window opens with no trouble, close it and then try to run your Keyserve application again.
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** Please notify [mailto:ecehelp@ncsu.edu ecehelp@ncsu.edu] if you receive any errors during this process, or if Keyserve applications still do not open after this process.
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<table>
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<TR><TD>[[Image:oo_export4.jpg|left|Choose location save exported file]]
 
</TD></TR>  
 
</TD></TR>  
 
</table><br>
 
</table><br>

Revision as of 17:56, 25 June 2007

These directions are for helping you to backup and restore local emails, contacts, and calendar to and from Microsoft Office Outlook, and should be applicable for versions 2000/2003/2007. This document will not cover other email programs such as Thunderbird or Outlook Express. If you have any questions or problems during or after the process, please email ecehelp@ncsu.edu.

  • The pictures on this page were captured from Office Outlook 2007. The appearance of your program and certain text may vary.
  • PST files created in Office Outlook 2000 are limited to a total size of 2 GB, and these files cannot be converted to the newer formats of versions 2003/2007 that support up to 18 GB. Please contact ecehelp@ncsu.edu if you need assistance exporting/importing emails from Outlook 2000.

Exporting your Personal Folders

  • Open Microsoft Office Outlook
  • Select File -> "Import and Export..."


  • Double-click on "KeyAccess Setup" and wait for it to load.
    • This program can sometimes open behind other windows. If you do not see it after a few minutes, minimize windows and programs until it becomes visible.


  • Click File -> Exit to close this program. Say "Exit" to the prompt that follows.
  • After the KeyAccess program closes, wait a few minutes, then go back to C:\Program Files\Sassafras K2\Client\ and open "keyvfy32.exe".


  • If the KeyVerify window opens with no trouble, close it and then try to run your Keyserve application again.
    • Please notify ecehelp@ncsu.edu if you receive any errors during this process, or if Keyserve applications still do not open after this process.


  • If the KeyVerify window opens with no trouble, close it and then try to run your Keyserve application again.
    • Please notify ecehelp@ncsu.edu if you receive any errors during this process, or if Keyserve applications still do not open after this process.