Difference between revisions of "User:Djgreen/Remedy Wishlist"
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*Allow a solution to be associated with a specific product and have that product set automagically when the given solution is chosen. | *Allow a solution to be associated with a specific product and have that product set automagically when the given solution is chosen. | ||
*Ability to restrict product list per queue (help remove the extraneous options) | *Ability to restrict product list per queue (help remove the extraneous options) | ||
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| + | Note: Start using history, not text/diary? Even though users can't see text while the call is under us, if it moves to another queue, THAT queue might not have it locked down and the user can now see your comments. History is NEVER exposed. | ||
Revision as of 09:52, 8 May 2007
- Show them Remedy Reports -- ask for them to create new version using API.
- Merge calls feature
- Product-specific autoreply
- Allow a solution to be associated with a specific product and have that product set automagically when the given solution is chosen.
- Ability to restrict product list per queue (help remove the extraneous options)
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Note: Start using history, not text/diary? Even though users can't see text while the call is under us, if it moves to another queue, THAT queue might not have it locked down and the user can now see your comments. History is NEVER exposed.